What is mediation?

Mediation is an approach based on rules, techniques and know-how.
It is a true discipline at the service of prevention and conflict solving.
A mediator attempts to facilitate dialogue between parties and helps each party understand the point of view, the position and the interests of the other party in light of the dispute between them.
The mediator is a facilitator and maintains the quality of the relationship between the parties.
The basis for mediation is the quality of communication, the understanding of one’s self and others, recognition, being open to differences, creativity and inventiveness, in other words, an appropriate basis for solving problems which excludes the clashing of forces.
The players retain their power, as they are the ones who initiate, build and therefore accept their solution. A conflict or a problem involving individuals is only truly solved if the relevant persons participate in the solution.
The theory behind mediation is characterized by the re-appropriation of the dispute by the parties.

What are its fields of application?

To prevent or solve blocked situations, in cases of :

• professional disputes,
• indemnification,
• conflicts between the company and its social partners.

As practiced within Excelia, mediation requires referring to deontological rules, a philosophy of human relations, and the use of solid experience, multiple skills and numerous qualities.

A mediator is neither a judge nor an arbitrator. He is neutral to the solution and impartial in his relations with the parties. He maintains the confidentiality of the exchanges and does not provide an account of his mission.

A mediator may refuse a mission because of a conscientious objection, in other words, for any motive deemed appropriate in his own judgment.
A mediator may interrupt a mediation if, in his own judgment, his ethics lead him to believe that it is not being conducted equitably.